Meet Jill - CEO of Accrew - A bookkeeping firm

In this episode of the Growth Mindset Podcast, Coach Dave March interviews Jill Chun, the CEO of Accrew a bookkeeping firm. They discuss the innovative approaches Jill's firm takes to make accounting more accessible and enjoyable for clients. The conversation emphasizes the importance of human connection, emotional intelligence, and a growth mindset in both client interactions and team culture. Jill shares insights on building a high-performance culture, embracing mistakes as learning opportunities, and the significance of nervous system regulation in managing stress and emotions in the workplace. In this conversation, Jill and Coach Dave March explore the concept of a growth mindset, the importance of challenges in personal development, and how pain can serve as a catalyst for change. They discuss the distinction between being motivated by discomfort versus excitement and the role of emotional regulation in leadership. The episode concludes with book recommendations that align with these themes, emphasizing the importance of radical candor in fostering growth and effective communication.

Key Takeaways:

• Jill's firm specializes in making accounting enjoyable and accessible.
• Effective communication is key to client satisfaction in accounting.
• AI will enhance accountants' roles, not replace them.
• A growth mindset is essential for both clients and team members.
• Building a human-centric company culture fosters better relationships.
• Mistakes are inevitable and should be embraced as learning opportunities.
• Clear expectations help create accountability within teams.
• Flexibility in work requires self-discipline and responsibility.
• Nervous system regulation is crucial for emotional management.
• Emotional intelligence plays a significant role in financial discussions. The vibe or energy of a person can indicate their mindset.
• People with a growth mindset have a bias for action.
• Challenges reveal a lot about a person's readiness for change.
• Inspiration often comes from discomfort rather than pure motivation.
• Pain is inevitable in growth, but suffering is optional.
• Radical candor can transform workplace relationships.
• Emotional regulation is crucial for effective leadership.
• People often wait for a significant challenge before seeking change.
• It's important to create a culture of psychological safety.
• Not every client is a good fit for coaching.

Chapters:

00:00 Introduction to Growth Mindset and Accounting Innovation
02:01 Transforming the Accounting Experience
05:21 The Importance of Human Connection in Accounting
06:56 Building a High-Performance Culture
11:35 Embracing Mistakes and Learning
18:30 Nervous System Regulation and Emotional Intelligence
22:42 Identifying a Growth Mindset
26:02 The Role of Challenges in Growth
30:25 Pain as a Catalyst for Change
34:51 Reframing Pain and Growth
35:53 Book Recommendations and Closing Thoughts